Frequently Asked Questions
Answers to the most common questions about setting up, using, and getting support with Ahorix Vendo.
Quick answers, fewer support tickets
We've collected the questions we hear most often from teams evaluating or onboarding onto Ahorix Vendo. If you don't find what you're looking for below, our contact page is the fastest way to reach us directly.
- Straightforward setup Most accounts are ready to use within a single onboarding session.
- No hidden processes Every plan, integration, and data policy is explained plainly below.
Everything you need to know
Browse the topics below or use your browser's search (Ctrl/Cmd+F) to jump to a specific question.
What exactly does Ahorix Vendo do?
Ahorix Vendo brings together market data, analytics, and reporting tools into a single workspace so teams can monitor positions and make informed decisions without switching between multiple platforms.
How long does onboarding take?
Most new accounts are configured and ready to use after one guided setup session. The exact timeline depends on how many data sources or integrations you need connected.
Do I need any special hardware or software?
No. Ahorix Vendo runs in a modern web browser, so there's nothing to install on your machine. A stable internet connection is all that's required to get started.
Can I import data from my existing tools?
Yes. During onboarding we walk through your current data sources and set up the relevant connections or import steps so you don't have to start from a blank slate.
Is my data kept private and secure?
We treat account and usage data as confidential and limit internal access to what's needed to operate the service. For full details, please refer to our Privacy Policy page.
Can multiple team members share one account?
Team access is discussed as part of onboarding so we can recommend a setup that matches how your organization is structured. Reach out via our contact page to talk through your specific needs.
What if I need to cancel or change my plan?
You can request a plan change or cancellation at any time by contacting our team. We'll confirm the details and effective date with you directly rather than relying on automated changes alone.
Do you offer a trial or demo before signing up?
Yes, you can request a demo directly from this site. A member of our team will walk you through the platform and answer any questions specific to your workflow.
What kind of support is available after I sign up?
Support is available through our contact page. Depending on your plan, we can also schedule periodic check-ins to make sure the platform continues to fit your needs as they evolve.
Does Ahorix Vendo work for teams outside of trading and finance?
While Ahorix Vendo is built with trading and market analysis workflows in mind, several of our core tools — reporting, monitoring, and data visualization — are flexible enough for adjacent use cases. Get in touch and we can advise whether it's a good fit.
How do I get in touch if my question isn't answered here?
Visit our Contact page and send us a message. We aim to respond promptly and route your question to the right person on our team.